Trezor.io/start login — secure step-by-step

Troubleshooting common trezor.io/start login issues

• Device not recognized: Try a different USB cable/port, reboot your computer, try the Trezor Suite desktop app, or update Trezor Bridge if using legacy workflows.
• PIN appears incorrect: Ensure you are pressing the device buttons in the correct order. The PIN input is confirmed by the device, not the website keyboard.
• Firmware/update problems: Only update firmware from the official site. Backup your seed before performing firmware upgrades.
• Browser or extension conflicts: Use an up-to-date Chromium-based browser (Chrome/Edge/Brave) or the Trezor Suite desktop app. Disable suspicious extensions while troubleshooting.

If you cannot resolve the issue, consult the official support page: trezor.io/support

Security checklist — before using trezor.io/start

• Verify you are on https://trezor.io/start and the TLS lock is present in your browser address bar.
• Never enter your recovery seed on any website. The seed belongs only on your Trezor device during recovery flows, and only via official apps or suite workflows.
• Keep device firmware and official apps up to date, but confirm authenticity of update prompts via trezor.io.
• Store your recovery seed in a secure offline place (physical backup, safe or secure storage).

FAQ — trezor.io/start login